Privacy Policy

1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:

• Identity & contact details: name, email address, phone number.
• Order & account details: billing address, shipping address, order history, purchase details.
• Payment-related details: billing details needed to process payments (payment data is handled by third-party payment providers).
• Customer communications: messages you send to customer support, survey responses, or information you choose to provide.
• Preferences: preferences or interests you share with us voluntarily.
• Technical & usage data: IP address, browser type, device information, and interactions with the site.

2. How We Use Your Information
We may use personal data to:

• Process orders, payments, and delivery.
• Provide customer support and manage returns, exchanges, or inquiries.
• Improve website functionality, performance, and services.
• Personalize your experience where appropriate (for example, remembering preferences).
• Send newsletters or promotional messages if you choose to opt in, and allow you to opt out at any time.
• Detect, prevent, or address fraud, misuse, or security issues.
• Comply with legal requirements and enforce our policies.

3. Legal Bases for Processing
Where required by applicable law, we process personal data on one or more of the following legal bases:

• Contract: to fulfill purchases and provide requested services.
• Legitimate interests: to operate, secure, and improve our business and website.
• Consent: for certain marketing communications and cookie preferences where applicable.
• Legal obligation: to meet regulatory, tax, and compliance requirements.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and support site functionality. Cookies are small files stored on your device that help websites work properly and provide insights into usage.

Our store is hosted on Shopify Inc., which may use cookies and similar technologies to provide and improve the platform. You can review Shopify’s cookie information here: Shopify Cookie Policy.

You can manage cookies through your browser settings. Disabling cookies may impact certain website features. Where required, we use a cookie banner to provide notice and request consent for certain cookies.

5. Payment Information
Payments are processed through third-party payment providers. We do not store full payment card details on our servers. Payment providers handle payment data according to their own policies and security practices.

6. Sharing of Personal Data
We do not sell, rent, or trade personal data. We may share personal data with trusted service providers when needed, such as:

• Payment processors
• Shipping and logistics partners
• IT, analytics, and website service providers

These providers are expected to protect personal data and use it only for services they provide to us. We may also disclose information to comply with legal requirements or to protect our rights and security.

7. Shopify and Third-Party Services
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to offer products and process orders. Shopify may process personal data as part of providing the platform services.

You can review Shopify’s policies here: Shopify Privacy Policy and Shopify Terms of Service.

Some third-party providers (including payment gateways) maintain their own privacy policies. If you are redirected to a third-party website or app, this Privacy Policy does not apply to that third party.

8. International Data Transfers
Your personal data may be processed in countries outside your country of residence, including where our service providers (such as Shopify) operate. When required, we rely on appropriate safeguards recognized by applicable law to support cross-border transfers.

9. Data Retention
We keep personal data only for as long as needed for the purposes described in this Privacy Policy, including order fulfillment, record-keeping, dispute resolution, and compliance with legal obligations. Retention periods can vary depending on the type of data and the reason it is held.

10. Your Rights
Depending on your location and applicable law, you may have rights such as:

• The right to access the personal data we hold about you
• The right to correct or update inaccurate personal data
• The right to withdraw consent where processing is based on consent
• The right to object to certain processing (including certain marketing activities)
• The right to request deletion, restriction, or portability of personal data where applicable

To exercise these rights, please contact us using the contact details provided on our website.

11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised wording.